Empower your teams to meet remotely, train virtually, and collaborate productively from anywhere in the world.
Team Development
Summary
Effective communication is about more than just exchanging information. It’s about understanding the emotion and intentions behind the information. As well as being able to clearly convey a message, you need to also listen in a way that gains the full meaning of what’s being said and makes the other person feel heard and understood.
Effective communication sounds like it should be instinctive. But all too often, when we try to communicate with others something goes astray. We say one thing, the other person hears something else, and misunderstandings, frustration, and conflicts ensue. This can cause problems in your work relationships.
For many of us, communicating more clearly and effectively requires learning some important skills. Whether you’re trying to improve communication with your boss, or coworkers, learning these skills can deepen your connections to others, build greater trust and respect, and improve teamwork, problem solving, and your overall social and emotional health.
Learning Outcomes :
- Maintain a sense of self-control and detachment under stressful conditions
- State the basic principles behind miscommunication
- Describe and demonstrate how to reduce overwhelm and overreaction during communication
- Set healthy and professional boundaries
- Describe how to approach various personality styles
- Describe how perceptional shifts in attitude can produce immediate results
- Demonstrate improved skills and efficiencies in standard communications
- Demonstrate personal responsibility and self-mastery as an advantage in communications
