Leadership Development
In many organizations, tensions do not arise from open conflicts, but from small daily behaviors that accumulate: a frequent interruption, a lack of listening, a sudden remark, an absence of recognition. These behaviors, which are often discreet, can progressively undermine trust, collaboration and the team climate.
Workplace incivility refers to low-intensity disrespectful behaviors that violate the norms of respect between colleagues. Although subtle, these behaviors have a real effect on the quality of interactions and, ultimately, on collective performance.
This approach provides managers with concrete references to recognize these dynamics, intervene with discernment and support a respectful work climate.
This approach aims to provide managers with the tools they need. so they can better understand, recognize, and prevent workplace incivility situations — before they damage the team climate.
It helps them to:
Civility is based on behaviors of respect, courtesy, and consideration. It is a concrete lever for maintaining a healthy and productive work environment.
This approach offers managers an opportunity to take a step back. on the relational dynamics of their team and to identify courses of action adapted to their context.
It allows them to:
At the end of this process, managers have clear guidelines for:
Yes, a follow-up session is systematically scheduled after the training. Coaching is also available, and depending on needs, a report can be produced for your organization — all adapted on a case-by-case basis.
