How can tensions and conflicts be transformed into opportunities for collaboration?

Managing conflicts in teams

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À propos

Equip managers to defuse tensions, restore collaboration, and prevent escalation.

Are conflicts in your teams stretching out, festering or simply being avoided — at the expense of climate and performance?

In any organization, conflicts are inevitable. What makes the difference is the ability of managers to recognize them early, to intervene wisely, and to guide their teams towards a constructive resolution. Without these skills, unresolved conflicts drain energy, deteriorate relationships, and permanently affect productivity.

This training gives managers the concrete tools, strategies, and posture they need to confidently manage conflicts — and turn them into growth drivers for their teams.

But de la formation

What are the objectives of the training?

This training allows participants to:
  • Understanding the sources and dynamics of workplace conflicts
  • Distinguish between the different types of conflicts and adapt their approach accordingly
  • Intervene in a structured and constructive manner before the situation worsens
  • Use communication techniques to facilitate dialogue and defuse tensions
  • Develop their manager-mediator posture to guide the parties towards a lasting resolution
Objectifs

What are the expected results?

At the end of the training, participants:
  • Know how to identify the warning signs of conflict and intervene sooner and with confidence
  • Will master concrete tools to structure a difficult conversation and promote resolution
  • Will be able to adopt a neutral and constructive posture in the face of conflict situations
  • Will have adapted communication strategies to restore trust and collaboration
  • Will leave with an action plan applicable as soon as they return to work in their team
Pourquoi

How is this training useful?

This training is particularly relevant when:
  • Interpersonal or team conflicts hinder the work climate and collaboration
  • Managers avoid intervening due to lack of tools or trust
  • Unresolved tensions build up and affect productivity or retention
  • The organization wants to adopt a culture of constructive resolution rather than avoidance
  • Organizational changes have generated friction between colleagues or between teams.

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